Five steps of implementing knowledge management in

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Five steps for the implementation of enterprise knowledge management

with the deepening of information construction, it has not only become the basic platform for enterprise operation, but also precipitated a lot of knowledge in ERP, CRM, OA and other information systems, and has become the knowledge source of enterprise innovation. Therefore, knowledge management has gradually been put on the agenda of information construction of large and medium-sized enterprises. How to implement knowledge management

step 1: cognition

cognition is the first step for enterprises to implement knowledge management. The main task is to unify the cognition of enterprises on knowledge management, sort out the significance of knowledge management to enterprise management, and evaluate the current situation of enterprise knowledge management. Help enterprises understand whether knowledge management is needed and determine the correct direction of knowledge management implementation

the main work includes: a comprehensive and complete understanding of knowledge management, knowledge management cognitive training for the middle and high-level enterprises, especially for the high-level enterprises to understand knowledge management; Using knowledge management maturity model and other evaluation tools to evaluate the current situation of enterprise knowledge management in multiple directions and analyze the main problems of enterprise management through investigation; Evaluate the long-term and short-term effects of knowledge management for enterprises; So as to provide decision support for whether to promote knowledge management practice; Formulate knowledge management strategy and promotion direction, etc

this stage is the first step for enterprises to contact knowledge management, so special attention should be paid to two points. First, corporate culture and management mode play a decisive role in the implementation method of knowledge management, so special attention should be paid not to ignore corporate culture and management status; On the other hand, the promotion of knowledge management needs the cooperation of enterprise process, organization, performance and other management mechanisms. At the same time, it also needs to go deep into the business level of the enterprise. It must be paid attention to by the senior management, and knowledge management must be promoted to a strategic height, so as to ensure the smooth promotion of knowledge management in the enterprise; Moreover, because knowledge management needs long-term promotion, the benefits of knowledge management need to be accurately quantified and evaluated in order to be transformed into the driving force of long-term development

in the cognitive stage, most enterprises will invite some external training and consulting companies to participate. The key is to understand the practices of industry benchmark enterprises and choose solutions suitable for their current situation

Step 2: planning

the promotion of knowledge management is a set of systematic engineering. On the basis of fully understanding the needs of enterprises, detailed planning is also an important link to ensure the implementation effect of knowledge management. This link is mainly through the detailed analysis of the current situation and types of knowledge management, combined with business processes and other perspectives, to carry out knowledge management planning. In planning, remember that knowledge management is only a process, not for knowledge management. Only by fully integrating knowledge management into enterprise management can we give full play to the implementation effect of knowledge management

the main work includes: planning the expected knowledge management of teknor apex from the perspective of strategy, business process and position; The authenticity analysis of the current situation of enterprise management and the development of knowledge management; Formulate strategic objectives and implementation strategies related to knowledge management, and rationalize the process; Demand analysis and planning of knowledge management implementation; In the enterprise, we should comprehensively establish the preparation and utilization technology of large-scale, high-purity and high-density new materials; Theoretical basis of new optical and magnetic information mass storage material technology management precautions in the application process: the spring experimental machine is a large-scale fine testing instrument

The difficulties in the planning stage mainly include: the combination of knowledge management and enterprise strategic objectives and processes; The combination of knowledge management and other management systems such as human resource management and the transformation of management ideas; The transformation of business processes based on knowledge management ideas; The establishment of cultural atmosphere of knowledge management; Knowledge management planning should be combined with the actual situation of the enterprise to establish a practical form suitable for the characteristics of the enterprise. At this stage, it is suggested that the consulting company and the middle and senior management of the enterprise should jointly participate in the planning and determine the solution for the implementation of knowledge management

step 3: pilot

this stage is the continuation and practice of the second stage. Select appropriate departments and processes according to the plan and carry out knowledge management practice according to the basis of the plan. The knowledge management planning is evaluated from the short-term effect, and the problems in the pilot are corrected at the same time

main work content: each enterprise has different business systems, including production, R & D, sales, etc. the task characteristics of different business systems are different, and the knowledge required to complete the task is also different. Therefore, it is necessary to formulate the most appropriate and lowest cost knowledge management method according to the task characteristics and knowledge application characteristics of different business systems, which is called knowledge management mode analysis KMPA. In addition, considering that there are many aspects of knowledge under a business system, how to identify key knowledge, judge the current situation of key knowledge, and then take targeted promotion behavior under the guidance of KM mode, which can be called knowledge management strategy planning KSP

therefore, the focus of this stage is to sort out the knowledge system in combination with the business model of the enterprise, and analyze the results of knowledge combing, so as to determine the specific strategies and promotion behaviors of knowledge management

this stage is the stage from strategic planning to implementation of knowledge management. According to the analysis of the current situation, needs and improvement plans of knowledge management in the pilot departments of enterprises, it should be considered to introduce a knowledge management IT system to support the implementation of knowledge management. According to the planning and analysis of the previous stages, select the IT landing method suitable for the current situation of the enterprise, such as the landing of office collaboration system with knowledge management function, knowledge management system, knowledge portal, etc. It can be said that at this stage, the implementation of the knowledge management system is the most difficult. It is necessary to establish a strong project support team and do a good job in the coordination of business departments, consulting companies, system developers and other aspects

difficulties: select the appropriate department for the pilot; The establishment of knowledge system and the analysis of knowledge management mode and strategy; Targeted improvement action plan

Step 4: promote and support

on the basis of constantly revising the knowledge management plan in the pilot stage, knowledge management will be promoted in enterprises on a large scale to fully realize its value

promotion content: the practice of the pilot Department of knowledge management and its replication in other departments of the enterprise; Knowledge management is comprehensively integrated into enterprise business processes and value chains; Knowledge management system has been initially established; Comprehensive application of knowledge management system; Realize the comprehensive operation and institutionalization of knowledge management improvement plans such as communities, learning organizations and brainstorming

difficulties: control the chaos caused by comprehensive promotion and grasp the overall implementation of knowledge management; Knowledge management is integrated into business processes and daily work; Coordinated development of culture, management and technology; The support of knowledge management to strategic objectives; The control of human factors such as the change of ideas and the redistribution of interests; Establish an effective incentive mechanism and performance system for knowledge management

Step 5: institutionalization

the institutionalization stage is not only the end of the implementation of knowledge management projects, but also a new beginning of enterprise knowledge management, but also a process of self-improvement. To complete this stage, enterprises must redefine strategies, reorganize organizational structures and business processes, and accurately evaluate the value of knowledge management in enterprises

at this stage, enterprises begin to realize that knowledge management is a strategy of enterprise operation, and it is necessary to become a part of the comprehensive enterprise operation mechanism, so as to fully integrate knowledge management into the enterprise strategy, process, organization, performance and other management systems. On this basis, knowledge management will gradually evolve into a part of the core competitiveness of enterprises, and effectively promote the development of every employee in the enterprise

key points: knowledge management goes deep into the business system; Generalized generalization of knowledge management; Provide strategic support for knowledge management; Innovation of new practice of knowledge management

difficulties: knowledge management goes deep into the process adjustment of business system; Knowledge management ideas are extended to other management systems; The establishment of cultural atmosphere of knowledge management; Innovation of new practices and methods of knowledge management

looking at the development track of foreign knowledge management, combined with the application status of domestic knowledge management, it can be predicted that in the near future, knowledge management will gradually grow into a management idea, and then form a management standard. Like quality management and process management, it will become the key element to reflect the core competence of the organization. Therefore, the successful implementation of knowledge management in enterprises will be of great significance to the enhancement of core competition and the long-term development of enterprises

however, knowledge management from knowledge to practice is by no means simple and blind, but requires comprehensive solutions involving multiple levels. In the process of promoting knowledge management, enterprises, especially the temperature measurement and sampling process of steel-making, only by thoroughly examining the current situation and clarifying the problems, can we reasonably design the implementation path and give play to the real value of knowledge management. (end)

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